Now «quality» means much more than the property of the product or service produced. Quality management is a philosophy, a system of methods and practices, a continuing drive to improve the business that affects all people within the organization.
1. «Audit kachestva» Boris Nedbalyuk
2. Maykl L. Dzhordzh «Berezhilvoe proizvodstvo. Plyus Shest' Sigm v sfere uslug»
3. «Gemba kaydzen. Put' k snizheniyu zatrat i povysheniyu kachestva » Masaaki Imai
4. «Dokumentirovanie sistemy menedzhmenta kachestva» Irina Zaika, Nadezhda Gitel'son
5. «Iskusstvo torgovat'» Oleg Semin
6. «Kachestvo, effektivnost', nravstvennost'» Aleksandr Glichev
7. «Menedzhment kachestva» Eduard Min'ko, Anton Min'ko
8. «Menedzhment kachestva» Valeriy Ovchinnikov
